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PAYMENT INFORMATION
Do you charge any delivery fees for online orders?
Yes. Our delivery charges vary based on your location within Canada and the type of product ordered. Shipping rates are calculated automatically at checkout for transparency. We also offer free or discounted shipping promotions during special events.
How long will delivery take?
Most standard orders ship within 2–5 business days, depending on product type and order quantity.
Delivery across Canada typically takes:
Local Ontario: 2–4 business days
National (Canada-wide): 4–8 business days
Remote areas: 7–14 business days
You will receive tracking updates once your order ships.
What happens after I place my order?
After checkout, you will receive an automatic email confirmation.
Our team will then:
Review your artwork and verify print quality
Begin production
Perform a quality-check on every item
Ship your order and provide a tracking link
If we need clarification on your design, we will contact you before printing.
Will I receive an invoice for my order?
Yes. Every customer receives a digital invoice immediately after placing an order. You may also download past invoices from your My Account dashboard.
What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
PayPal
Bank Transfer
All transactions are fully encrypted and secure.
SHOPPING INFORMATION
When the order payment is taken of my bank account?
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What is wishlist?
wishlist allows you to save products you love so you can quickly access them later. It’s perfect for planning gifts, keeping design ideas, or saving items you want to order in the future.
What should I do if I receive a damaged or wrong product?
We’re here to help. If your order arrives damaged or incorrect:
Take clear photos of the issue
Email our support team at info@sublimationstudio.ca within 48 hours of delivery
Include your order number and photos
We will reprint or replace the item as quickly as possible—our customer satisfaction guarantee covers all printing defects and shipping damages.
Can I change or cancel my order?
You may request changes or cancellations within 1 hours after placing your order.
Once printing has begun, we cannot modify or cancel custom items.
If you need urgent help, contact our support team immediately and we’ll do our best to assist.
What is "package tracking" in my orders?
All shipped orders include a Canada Post or courier tracking number.
You can view tracking details by:
Checking your email for the tracking message
Visiting your My Account → Orders section
Clicking the tracking link on your order page
Tracking updates are provided directly by the shipping carrier.
