Privacy Policy

Welcome to Sublimation Studio (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or purchase from sublimationstudio.ca, contact us, subscribe to communications, or otherwise interact with our services. We have written this policy in clear language so you can find answers quickly.

1. Scope

This policy applies to personal information collected online (our website, email) and offline (phone, in-person at events) in connection with selling and delivering custom sublimation products (for example: T-shirts, mugs, phone covers) in Canada and to customers elsewhere who choose to order from us.

2. Information we collect

We collect information to process orders, deliver products and improve your experience. Types of information include:

A. Information you provide

• Contact details: name, email, shipping & billing addresses, phone number.
• Order details: items ordered, invoices, order numbers.
• Design files & artwork you upload for printing (images, logos, text).
• Customer support messages and photos of damaged items.
• Marketing preferences you choose (email/SMS opt-in).

B. Information collected automatically

• Usage data: IP address, browser type, pages visited, referring site, time on site.
• Cookies and similar technologies for functionality, analytics and advertising.

C. Information from third parties

We receive limited information from payment gateways (e.g., confirmation of payment), shipping carriers (tracking), and advertising/analytics providers. We do not buy or sell personal information for money.

3. How we use your information

We use personal information for legitimate business purposes including:

• Processing orders, payments and shipping.
• Providing customer service and handling returns, refunds or claims.
• Sending transactional messages (order confirmations, shipping updates).
• Improving website performance and preventing fraud.
• Delivering marketing communications where you have consented (you can unsubscribe anytime).
• Complying with legal obligations (tax, accounting).

4. Legal basis & Canadian privacy

For Canadian customers, we process personal information in accordance with applicable privacy laws (for example PIPEDA where applicable). We rely on contract performance (to fulfil orders), consent (for marketing), and other lawful bases when required.

5. Sharing & disclosure

We share personal data only when necessary to provide services:

• Service providers: payment processors, couriers, hosting, email/SMS providers, analytics and fulfillment partners (they receive only the data needed to perform the service and are contractually required to protect it).
• Legal requirements: when required by law, to respond to legal process, or to protect our rights or safety.
• Business transfers: in the event of a sale, merger or reorganization (we will require the acquirer to follow this policy).

6. Cookies & tracking

We use cookies and similar technologies to operate the site, remember preferences, measure performance and show relevant ads. Categories include:

• Essential: required for cart, login and checkout.
• Performance & analytics: used by services such as Google Analytics to measure traffic and improve the site.
• Advertising: used for remarketing and ad measurement.

You can control cookies through your browser settings or device-level ad controls. Blocking essential cookies may affect site functionality.

7. Third-party services

We use third-party tools (for example Stripe, PayPal, Google, Facebook, email providers) that may collect information independently. Please review their privacy notices for details about their data uses.

8. Payments & security

We do not store full card numbers on our servers. Payment is processed securely by third-party gateways. All payment processing is encrypted and handled in accordance with industry standards.

9. Data retention

We retain personal information only as long as necessary to provide services, meet legal obligations and resolve disputes (for example, retaining order and invoice records for tax purposes). When no longer required we will securely delete or anonymize the data.

10. Your rights & choices

Depending on where you live, you may have rights to access, correct, delete or port your personal data, and to object to or restrict certain processing. You can also withdraw consent for marketing at any time.

To exercise your rights, contact us at info@sublimationstudio.ca. We will verify your identity before responding. Some requests may be limited by law (for example, we may need to retain order records for tax purposes).

11. Security

We implement reasonable technical, administrative and physical safeguards to protect personal data (for example HTTPS, secure hosting, access controls and staff training). No system is completely secure; if a data breach creates a real risk of harm we will notify affected individuals and authorities as required by law.

12. International transfers

Our service providers may be located outside Canada. When we transfer data internationally we use contractual protections and other safeguards to protect your information.

13. Children

Our services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without parental consent. If you believe we have collected such data, contact us and we will remove it.

14. Marketing & unsubscribing

If you opt-in to receive marketing messages, you may unsubscribe at any time by clicking the “unsubscribe” link in emails, replying STOP to SMS, or contacting us at info@sublimationstudio.ca. Transactional messages (order confirmations, shipping notices) are required to fulfil your orders and cannot be unsubscribed from.

15. Links to other sites

Our website may contain links to third-party sites. We are not responsible for their privacy practices; please review the privacy policy of any site you visit.

16. Changes to this policy

We may update this policy to reflect changes in business practices or legal requirements. When material changes occur we will post the updated policy with a new effective date and, where appropriate, notify users by email.

17. Contact

If you have questions, concerns or wish to exercise your privacy rights, contact us:

This Privacy Policy provides a general summary and is not a substitute for legal advice. We recommend reviewing this policy with counsel if you require confirmation of compliance with specific laws (for example, PIPEDA or regional privacy rules).

Last updated: November 27, 2025